AusGrid Online Reporting
If the power is out in your area you can call your service provider and wait on hold, or you can go to the AusGrid website and check the status of the fault. You can see visually the area affected and read progress reports on the fix.
And if it hasn't been reported yet you can instantly make a report and AusGrid will get on the case immediately.
The Online Outage Reporting and Notification service cut down AusGrid's call centre demand 80% and massively improved customer satisfaction.